1plus Privacy Policy

When you register and use 1plus, we collect certain personal information that is necessary to operate your account and deliver a safe gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is required to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID to confirm that you meet the minimum age requirement and to comply with applicable regulations. Device and usage data — including your IP address, browser type, operating system, and in-app activity — is collected automatically when you access the platform. This technical data helps us detect suspicious activity, improve platform performance, and personalise your experience on mobile and desktop. We do not collect sensitive personal information beyond what is strictly necessary for account management and regulatory compliance.

The personal information collected by 1plus is used exclusively for purposes directly related to operating the platform and serving Filipino players. Your account details are used to verify your identity, process transactions, and communicate important updates about your account or the platform. Transaction and payment data is used to facilitate deposits and withdrawals in PHP, detect fraudulent activity, and maintain accurate financial records as required by applicable law. Usage and device data helps our team monitor platform stability, investigate technical issues, and improve the overall mobile gaming experience. We may use your contact information to send you service-related notifications, such as account security alerts or updates to this Privacy Policy — we do not send unsolicited marketing messages without your consent. Aggregated and anonymised data may be used internally for analytics and product development, but this data cannot be used to identify any individual player. If you have questions about how your data is being used, you may reach our support team through the contact details provided on the platform.

1plus does not sell, rent, or trade your personal data to third parties for marketing or commercial purposes. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary to perform those services. All third-party partners are contractually required to handle your data in accordance with applicable privacy standards and are prohibited from using it for any purpose beyond the service they provide to 1plus. In certain circumstances, we may be required to disclose your personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if compelled by law or in response to a valid legal request. If 1plus undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any material changes to how your data is shared by updating this Privacy Policy and displaying the revised date at the bottom of this page. You are encouraged to review this page periodically to stay informed.

Protecting your personal information is a core responsibility at 1plus, and we implement industry-standard technical and organisational measures to safeguard your data at all times. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your login credentials, payment details, and personal information cannot be intercepted during transmission. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff are trained on data handling best practices. We conduct regular security assessments and system audits to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected players and relevant authorities in accordance with applicable law and within the timeframes required. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and players are encouraged to use strong, unique passwords and to keep their login credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately through the platform.

As a registered player on 1plus, you have the right to access the personal data we hold about you and to request a copy of that information at any time. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data in circumstances where it is no longer necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain certain records. Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. You may also object to certain types of data processing or request that we restrict how your data is used while a dispute or review is in progress. To exercise any of these rights, please contact our support team through the details available on the platform, and we will respond within a reasonable timeframe. For further information about your data rights under Philippine law, you may also refer to the National Privacy Commission's official guidance.

1plus retains your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law and our internal record-keeping obligations. Financial transaction records may be retained for a longer period in compliance with anti-money laundering regulations and other legal requirements applicable in the Philippines. When you close your account, we will delete or anonymise your personal data within the timeframes set out in our internal data retention schedule, except where retention is required by law. Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics data that helps us improve the platform. Essential cookies are necessary for the platform to function and cannot be disabled; optional analytics cookies may be managed through your browser settings. You can find more information about how to manage cookies in your browser's help documentation. If you have questions about our data retention practices or cookie use, visit the FAQ page for additional guidance.